AML Crypto

Privacy Policy

When you use or access the Service, send a message and/or your request regarding the Fraud Investigation to us, or participate in calls with us and/or activities on the Service, you may input Personal Data into the Service and/or directly to us.

We collect the following categories of data that you voluntarily provide to us about you, your requests and situation that is subject to the Fraud Investigation:

• Profile information, such as full name, date of birth, sex/gender, email, mailing address, telephone number.
• Support Information, such as the content of requests or correspondence we may receive from you in the course of technical support related to the Service.
• Feedback Information, such as information shared with us to provide feedback on the Service or to participate in an optional survey.
• Other information that you enter, post, send, or submit to our Service or via other communication methods (photos and videos, third-party username and information contained in the communications that you send to us by email, mail, or in any other form).

We request that you refrain from providing us with details pertaining to racial or ethnic origin, sexual orientation, religious or other similar beliefs, and physical or mental health, including information related to disabilities.

We may receive information about you from other users, third-party services, public social media platforms, blockchain transactions or public databases. For example, social media platforms may display your mailing address, email, or phone number.

Certain information is collected automatically when you use or visit our Service. This information does not reveal your identity (such as your name or contact information), but may include information about your device, its use, and other technical information. This information helps us maintain security, ensure optimization of the Service for your needs, and facilitate customer support.

The tracking technologies we use to collect this information include cookies, web beacons, Flash cookies, embedded scripts, location-identifying technologies, pixels, and other similar technologies.

The tracking technologies automatically collect the following categories of data:

• Browser data: information that your browser automatically sends when you use the Service, including IP address, browser type, browser language, settings, and Service usage patterns.
• Device data: information about the device you use, such as device type, model and manufacturer, device operating system brand and model, device hard disk drive, operating system version, and information regarding the location of your device.
• Usage data: information about your use of the Service, including patterns, time, and date of your use of the Service.
• Analytics data: general information about traffic and usage trends for the Service.

We use the Personal Data collected through our Service to:

• provide the Service in the course of Risk Scoring and Fraud Investigation (s) as requested by you;
• provide customer support;
• improve the Service for you, identify activity patterns and usage trends;
• conduct marketing communications, such as sending marketing emails that we believe may be of interest to you;
• communicate with you, send you emails, including confirmations and reminders, respond to your requests for assistance, or report on technical issues;
• update you about changes to the Service, send messages about new features or promotions that may interest you; or
• maintain safety and security, detect, prevent, and respond to potential or actual security incidents, and protect against other illegal activities.

We do not sell, share, or otherwise discloseyour Personal Data, but in the following circumstances, we may share your Personal Data with the following third parties:

• Public authorities and third parties when the law or a government order requires us to do so, when we need to protect our rights or users' rights or prevent crime or only when it is allowed by you in the course of conduction of Fraud Investigation regarding our communications with crypto exchanges, public authorities and third parties.
• Our subsidiaries, affiliates, and co-owners. We may also disclose Personal Data to operators of the Service, subsequent owners, and their advisors in connection with a merger, reorganization, sale of our assets, or other change of control.
• Service providers when they need access to your Personal Data to perform services for us, such as web hosting, debugging services, payment processing, email and productivity services, survey providers, and customer service providers.
• Marketing partners, including ad networks, social networks, retargeting partners, and marketing communication providers, in order to communicate with you about our products and services and market our products and services to you.

We may disclose anonymous information to any third party without notification. Anonymous information means information which does not allow the identification of an individual user, such as aggregated, anonymized, or de-identified information about the use of the Service. Such information does not constitute Personal Data.

We maintain, store and process Personal Data in Hong Kong and other locations, as reasonably necessary for the proper performance and delivery of the Service, or as may be required by law.

We retain Personal Data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Service and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use).

To determine the appropriate retention period for Personal data, we consider the amount, nature, and sensitivity of the Personal data, the potential risk of harm from unauthorized use or disclosure of your Personal data, the purposes for which we process your Personal data and the applicable legal requirements.

You have the following rights to your Personal Data:

• The right to access the data we have about you. To exercise this right, please contact us at [email protected].
• The right to correct, delete, or update your Personal Data (right to rectification). You can access and modify your Personal Data through your account or the settings section of the Service. If you need assistance, please contact us at [[email protected]]. Please note that sometimes we may not be able to modify or delete certain information. For example, we are required by law to keep certain information for a defined period.
• The right to transfer a machine-readable copy of your personal information to you or a third party of your choice. If you need assistance, please contact us at [[email protected]].
• The right to restrict and object to our processing of your personal information.
• The right to withdraw your consent to the processing of your personal information in certain activities (e.g. cookies processing).
• The right to erasure your Personal Data in certain circumstances (e.g. the data are no longer necessary for the purpose for which we originally collected and/or processed them).
• The right to opt out of receiving electronic marketing communications from us. We may periodically send you emails and messages promoting the use of the Service. You can opt out (unsubscribe) of receiving these messages by following the instructions included in each email or message. If you have any additional questions, please contact us at [[email protected]].

We have put in place security measures to protect your Personal Data from misuse, unauthorized access, disclosure, alteration, and destruction. We maintain appropriate administrative, technical, and physical safeguards. This includes firewalls, password protection, and other authentication controls. In addition, browsing mode for the Service is protected by encryption technology. However, security on the internet can never be 100% guaranteed. We will take reasonable technical and organizational precautions to protect your Personal Data.

To provide the Service we will process your personal information in Hong Kong for the purposes we have set out in this Privacy Policy.

You must be at least 18 yearsof age to register with and use the Service. Our Service is not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 18. If you are under the age of 18, please do not use the Service or otherwise provide us with any personal information either directly or by other means. If a child under the age of 18 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information, we collect has been provided by a child under the age of 18, we will promptly delete that personal information.

This Privacy Policy can be updated from time to time. Please check back periodically for the latest version of the Privacy Policy. If there are any significant changes made to the use of your Personal Data, we will notify you. Your use of the Service following any changes to this Privacy Policy constitutes your acceptance of any such changes.

If you have any questionsabout this PrivacyPolicy, your privacy, or the protection of the Personal Data we hold about you, you can contact us at [email protected].